Amazon Connect

Modernize your contact center with cloud-native telephony

Replace expensive legacy phone systems with Amazon Connect's AI-powered contact center platform. Whether you want to run Amazon Connect as a standalone application or integrate it with Salesforce, the Thunder model delivers faster deployments, lower costs, and unified customer experiences.

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What we’re known for

Migrating from legacy telephony systems

Escape costly, inflexible on-premise phone systems with Amazon Connect's cloud infrastructure while maintaining business continuity and preserving critical integrations.

Works best for: Organizations paying high maintenance costs for outdated telephony that can't scale with business growth or support modern customer expectations.

Building AI-powered contact centers

Deploy intelligent routing, real-time sentiment analysis, and automated call summaries that reduce agent workload while improving customer outcomes.

Works best for: Forward-thinking companies ready to leverage AI for competitive advantage in customer service operations.

Achieving seamless Salesforce integration

Connect Amazon Connect natively with your Salesforce environment for unified customer data, automated case creation, and streamlined agent workflows.

Works best for: Salesforce-powered organizations seeking telephony that works with their existing CRM investment rather than against it.

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Featured Offering
Change how you service your customers

Amazon Connect Quickstart

Go live in as little as 8 weeks with Thunder’s Amazon Connect Quickstart. Automate high-volume requests, enable smarter call routing, and reduce hold times with AI-driven service. Improve CSAT, lower costs, and deliver personalized customer experiences over voice and digital channels.

Learn about our Amazon Connect Quickstart

The bottom line

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Anchoring on outcomes drives clarity and success

Cut telephony costs through pay-as-you-use cloud infrastructure that eliminates hardware and maintenance expenses

Deploy in weeks, not months with Amazon Connect's cloud-native architecture and Thunder's accelerated methodology

Scale effortlessly by adding agents, phone numbers, and capabilities without additional hardware investments

Delivered under pressure,
on budget: Paris Olympics

When the Paris Olympics needed a global contact center with just 10 weeks to launch, competitors quoted millions and six-month timelines. Thunder delivered the full Amazon Connect solution in 8 weeks for a fraction of the cost.

View Case Study
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gsi-level talent in a boutique partner

Paul Kersey
Paul Kersey
CTO, MuleSoft, Agentforce Expert
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Yaron Wilf
Yaron Wilf
VP, Contact Center Practice
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Adam Saslow
Adam Saslow
VP, Service Cloud Practice at Thunder
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Why teams choose Thunder for Amazon Connect

Salesforce-first integration expertise

Unlike pure telephony providers or Salesforce-only consultants, Thunder understands both platforms deeply—ensuring your Amazon Connect implementation maximizes your existing Salesforce investment.

Rapid deployment methodology proven at scale

Our automated project approach and pre-built accelerators can deliver production-ready contact centers in 8-12 weeks while competitors require 6+ months for similar implementations.

True cloud economics that scale with your business

We help you design Amazon Connect deployments that grow and shrink with 
demand, eliminating the waste of traditional telephony contracts and hardware investments.

Partnership approach 
beyond implementation

From migration strategy through ongoing optimization, Thunder ensures your Amazon Connect environment evolves with your business needs and AWS feature releases.

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Get Started

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Turn your Salesforce backlog into delivered business value

Whether you're augmenting your existing team or replacing a managed services provider that's not delivering, Thunder's proven approach ensures your Salesforce investment keeps pace with your ambitions.

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