Scale Your Contact Center Without Scaling Your Team

Amazon Q in Connect is AWS's comprehensive AI solution for contact centers—delivering intelligent voice bots, chat automation, and real-time agent assistance in one unified platform. As the fastest-growing Amazon Connect partner, Thunder is ready to help you leverage these breakthrough capabilities so you can reduce costs, improve customer satisfaction, and scale effortlessly.

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What we’re known for

Deploying voice AI that transforms phone experiences

Replace frustrating phone menus with Amazon Q voice bots that understand natural conversation, answer questions instantly, and complete transactions autonomously—turning your most expensive channel into your most efficient.

Works best for: Contact center owners who understand that the phone is the highest cost service channel.

Building chat automation that actually solves problems

Deploy Amazon Q chatbots that go beyond scripted responses to understand context, access customer data, and take meaningful actions—from processing returns to updating account information.

Works best for: Organizations handling high volumes of digital inquiries across web, SMS, and messaging channels.

Empowering agents with AI that makes them more effective

Give your service team real-time assistance with Amazon Q Agent Assist—surfacing relevant knowledge articles, suggesting next-best actions, and automating case documentation so agents focus on customers, not systems.

Works best for: Contact centers looking to improve agent productivity, reduce training time, and deliver more consistent service quality.

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The bottom line

Anchoring on outcomes drives clarity and success

Dramatically reduce contact center costs by deflecting routine inquiries and completing transactions without human intervention—especially critical for phone, your most expensive channel.

Deliver consistently excellent experiences through AI that understands customer context, never forgets details, and provides accurate answers 24/7 without hold times or transfers.

Scale seamlessly as your business grows by adding AI capacity instead of proportional headcount—handling volume spikes, after-hours inquiries, and global coverage without the traditional cost curve.

gsi-level talent in a boutique partner

Paul Kersey

CTO, MuleSoft, Agentforce Expert

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Yaron Wilf

VP, Contact Center Practice

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Adam Saslow

VP, Service Cloud Practice at Thunder

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Why teams choose Thunder for Amazon Q in Connect

Deep Amazon Connect expertise that most partners can't match

With 60+ Amazon Connect implementations completed and our status as the fastest-growing Amazon Connect partner, Thunder understands the complete technology stack—from telephony infrastructure to AI intelligence. We don't just configure Amazon Q; we architect complete contact center solutions that achieve measurable results.

We push beyond simple automation to sophisticated, action-taking AI

Many implementations stop at basic FAQ bots that frustrate customers. We design Amazon Q solutions that climb the maturity curve—completing transactions, updating systems, and solving real problems. That's where the transformative ROI lives, not in answering "What are your hours?"

Seamless integration across your entire technology ecosystem

Amazon Q becomes truly powerful when connected to your CRM, commerce systems, and business applications. Our expertise with Salesforce, MuleSoft, and third-party platforms ensures your AI can access any data needed to serve customers effectively.

Platform-agnostic approach that puts your needs first

Whether Amazon Q, Salesforce Agentforce, or hybrid solutions make the most sense for your tech stack and business model, we'll recommend and implement what works best for you—not what's easiest for us to sell.

Frequently asked questions

How do I know if my business is ready for Agentforce?
The best candidates are organizations dealing with high-volume, repetitive tasks that require some level of intelligence but don't need human creativity. If your team spends time on manual data entry, basic customer requests, or repetitive analysis, Agentforce can likely deliver immediate value. We'll help you identify the highest-impact starting points during our assessment.

What kind of ROI should I expect from an Agentforce implementation?
ROI varies significantly based on your use cases and implementation approach. However, we typically see clients achieve 3-5x returns within the first year through reduced operational costs, improved productivity, and better customer experiences. The key is focusing on agents that take meaningful actions rather than just answering questions.

How is Thunder's approach different from other Agentforce partners?
Most partners are still building simple question-and-answer bots that barely scratch the surface of what's possible with Agentforce. Thunder specializes in action-oriented agents that integrate deeply with your business processes and can actually complete tasks. We're also Salesforce-first but not Salesforce-only—we'll integrate with whatever systems are needed to solve your business problems.

Can you help us start small and scale up over time?
Absolutely. We recommend starting with a focused pilot that delivers real business value—not just a proof-of-concept that answers basic questions. Most clients begin with one high-impact use case, like processing returns or analyzing contracts, where they can see meaningful ROI quickly. Once you've proven the approach works, we help you systematically expand to additional use cases and business areas. This lets you build organizational confidence and expertise while avoiding the disappointment that comes from starting too small with basic chatbot functionality.

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See Amazon Q in Action for Your Contact Center

Whether you're looking to reduce phone costs, improve digital deflection, or empower agents with better tools, Thunder's proven approach delivers measurable results.

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