Your Brand. A Voice. Always On.

Thunder builds intelligent voice AI agents powered by ElevenLabs — so your customers get instant, natural, human-sounding conversations at any hour,  at any scale.

Talk with an ElevenAgent

What Are ElevenLabs Agents?

Voice AI that sounds like a person. Acts like an expert.

Escape costly staffing models while improving KPIs like time to resolution, conversion rate, and CSAT scores.

Thunder: Thunder takes this technology and builds it into production-ready agentic experiences — customized for your brand, your workflows, and your customers.

What we’re known for

Voice persona design

We don't just deploy a voice — we craft one. Thunder builds branded voice identities that match your tone, terminology, and customer expectations, then scripts and stress-tests conversations across every scenario your agent will face.

End-to-end integration

A voice agent is only as good as the data it can reach. Thunder connects ElevenLabs to your CRM, knowledge base, ticketing system, and telephony infrastructure — so your agent has everything it needs to actually resolve issues, not just answer them.

Production-grade deployment

There's a big gap between a compelling demo and a reliable production system. Thunder bridges it. We handle architecture, testing, compliance, and launch — getting your agent live in weeks, not months, without cutting corners.

Continuous optimization

We don't hand you a finished product and disappear. Thunder monitors conversation analytics post-launch, surfaces improvement opportunities, and keeps your agent sharp as your products, policies, and customer needs evolve.

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We’ll send a detailed package with best practices, templates,  and case studies focused on exactly what you care about.

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ElevenLabs Builds The Platform. We Build Experiences.

Any team can spin up an ElevenLabs demo. Building a voice agent that actually performs in production — one that handles edge cases, integrates with your systems, and represents your brand reliably — takes a different kind of expertise. That's what Thunder brings.

As an industry-leading agentic experience partner with deep roots in AI-powered contact centers and revenue operations, we know what separates a voice agent that impresses in a boardroom from one that your customers actually trust.

Every Voice Agent Has a Job. We Make Sure It Does It Well.

Customer Support Agents

Handle inbound calls and chats 24/7. Resolve FAQs, check order status, process returns — without putting anyone on hold.

Sales Development Agents

Engage inbound leads the moment they raise their hand. Qualify, educate, and book meetings — automatically.

Embedded Web Agents

Put a voice interface on your website, app, or product — so users can just ask instead of search.

Revenue Lifecycle Agents

Handle the full customer journey by voice — taking new orders, checking fulfillment status, answering billing questions, and identifying the right moment to surface an upgrade or expansion offer.

Trusted by industry leaders

gsi-level talent in a boutique partner

Paul Kersey

CTO, MuleSoft, Agentforce Expert

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Yaron Wilf

VP, Contact Center Practice at Thunder

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Jonathan Mills

Agentic Voice Practice Lead

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Frequently asked questions

How do ElevenLabs Agents compare to traditional IVR or basic chatbots?
Traditional IVR forces customers through rigid menu trees. Basic chatbots answer FAQs. ElevenLabs Agents do neither — they understand natural conversation, including interruptions and context, and can complete real transactions without routing customers to a human. The difference isn't just how they sound. It's what they can actually do.

Can an ElevenLabs Agent connect to our CRM, phone system, and other tools?
Yes. ElevenLabs supports 400+ pre-configured integrations including Twilio, Genesys, Vonage, and any SIP-compatible telephony system. Thunder's integration expertise — across Salesforce, MuleSoft, and third-party platforms — ensures your agent can reach the customer data and business systems it needs to take real actions, not just surface scripted responses.

How long does it take to go live?
We have a proven transition methodology that ensures continuity. Our team dives deep into your existing configurations, interviews stakeholders, and maintains service levels while identifying opportunities to improve on your previous experience.

What happens when a conversation gets too complex for the agent to handle?
ElevenLabs agents include configurable escalation paths that you control. You define the thresholds — topic sensitivity, customer sentiment, request complexity — that trigger a handoff to a live agent. When escalation happens, your team receives the full conversation history so the customer never has to repeat themselves.