Voice AI That Sets a New Standard for Customer Experience

Agentforce Voice is Salesforce’s new breakthrough product — giving your customers the answers and help they need with AI voice agents that can safely and accurately represent your company 24/7. With proven expertise in AI-powered contact centers and revenue operations, Thunder is ready to help you leverage this brand new technology to scale your business, reduce operating costs, and elevate customer satisfaction across every channel.

Talk to an expert

What we’re known for

Powering self-service that actually deflects calls

Deploy AI voice agents that understand natural conversation and handle common inquiries 24/7—from order status to account questions—reducing call volume while improving response times.

Works best for: High-volume contact centers spending significant resources on repetitive customer inquiries.

Building agentic AI that can take meaningful actions

Move beyond simple knowledge base answers to AI voice agents that process quotes, initiate returns, update accounts, and handle complex customer requests—delivering 10x the cost savings of basic chatbots.

Works best for: Organizations ready to transform their contact center economics with true automation.

Scaling support without scaling headcount

Handle call volume spikes and after-hours inquiries without proportional staffing increases. Agentforce Voice provides 24/7 coverage, manages peak periods seamlessly, and offers automatic callbacks—improving customer experiences no matter where or when they need support.

Works best for: Businesses that are growing quickly, serve customers around the globe, or experience seasonal peaks and off-hours demand.

Get A custom info KIT

We’ll send a detailed package with best practices, templates,  and case studies focused on exactly what you care about.

We'll prep your kit and share it with you shortly.

Oops! Something went wrong while submitting the form.

By clicking "Send," you agree to the use of your data in accordance with Thunder's Privacy Policy.

Featured Offering

Change how customers self-serve

Agentforce Voice QuickStart

Go live in as little as 8 weeks with generative AI-powered voice automation. Agentforce Voice adds conversational IVR to your Service Cloud Voice solution, enabling customers to self-serve, resolve repetitive issues, and get routed to the right agent faster. Reduce hold times, cut Average Handle Time, and improve customer satisfaction while lowering costs.

Learn about our Agentforce Voice Quickstart

The bottom line

Anchoring on outcomes drives clarity and success

Reduce operating costs with dramatically improved automation and deflection compared to chat bots and phone trees.

Improve CSAT & NPS through always-on, personalized service that uses contextual customer data and powerful integrations to move from answering basic questions to taking meaningful actions.

Increase conversion for website visitors by making the information and insights they’re looking for more accessible than ever.

gsi-level talent in a boutique partner

Paul Kersey

CTO, MuleSoft, Agentforce Expert

Book a call

Yaron Wilf

VP, Contact Center Practice at Thunder

Book a call

Jonathan Habbick

Agentforce Practice Lead

Book a call

HOW THUNDER DELIVERS DIFFERENTLY

We build voice agents that push beyond basic Q&A to taking sophisticated actions

While others stop at knowledge base chatbots, we help you climb the maturity curve to deploy voice agents that actually process transactions, update records, and solve real customer problems.

Proven expertise across the full technology stack

As an industry-leading partner with dozens of successful Service Cloud and Amazon Connect implementations, Thunder understands every layer of the contact center and customer experience. From telephony infrastructure to AI intelligence and integration — most partners our size specialize in one piece of the puzzle. We architect a complete solution.

Complete system integration mastery

Agentforce Voice becomes truly powerful when connected to your entire technology ecosystem. Our expertise with MuleSoft, Data Cloud, and third-party systems ensures your AI voice agents can access any data they need to quickly resolve customer requests.

Fast deployment with transparent, predictable costs

Our proven project methodology and pre-built accelerators allow us to build advanced capabilities faster than our competitors with more transparency and less of the last-minute change orders that plague many Salesforce implementations.

Frequently asked questions

How is Agentforce Voice different from traditional IVR systems?
Traditional IVR (Interactive Voice Response) requires customers to navigate rigid menu trees using "Press 1 for..." commands. Agentforce Voice understands natural conversation—including interruptions, context, and intent. More importantly, it can complete transactions autonomously, not just route calls. Instead of getting stuck in phone menus and waiting on hold to answer basic questions, customers can speak with a knowledgeable AI Voice agent who can actually help solve their problem.

What if calls get too complex for the AI agent?
Agentforce Voice includes enterprise-grade guardrails that define when to escalate to human agents. You set clear security boundaries and create AI "flags" for high-risk scenarios. When escalation happens, the human agent receives complete conversation history and context—no need to make customers repeat themselves. The goal is seamless handoff when needed.

How does Salesforce compare to its startup competitors in voice AI?
To take real actions or access customer data, voice AI technology needs complex integrations with your CRM, support system, commerce platform, and other tools. Salesforce offers a unified platform where your voice AI, customer data, and business processes live together. This means voice agents can see complete customer context and take meaningful actions without middleware or custom integrations. Plus, Salesforce brings enterprise-grade security, proven scalability, and declarative customization tools that startups can't match.

Can you help us start small and scale up over time?
Absolutely. We help you build a systematic roadmap—identifying high-value use cases, prioritizing based on ROI potential, and scaling in phases as you see results. No surprise costs or scope creep, just a transparent path from proof-of-concept to transformation. Most clients start with one use case and expand as they experience the impact.