Thunder Strikes at Dreamforce 2023
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What Agencies Need to Know about Federal Contact Center Modernization
Federal agencies are spending more than $20 billion a year on contact centers — much of it on outdated technology and contracts that limit flexibility and innovation. Thunder's federal team breaks down what it actually takes to modernize: the structural barriers, the procurement myths legacy vendors rely on, and what AI voice can do for citizen service delivery. This hub brings together all four installments in one place.
Is Your Managed Services Provider Actually AI-Ready?
Your Salesforce investment is only as strong as the team behind it. But in an AI-driven environment, the bar for managed services partners has shifted. Before you sign, ask these five questions to separate the partners who are truly AI-ready from those who are just AI-adjacent.
What Platform Commitment Actually Looks Like
When TSA needed to reschedule tens of thousands of screeners overnight during COVID, Kevin Lawson's team delivered a solution in 27 days — because they'd already spent two years building the right foundation. He explains why platform commitment, not just buying commercial software, is what drives real federal digital transformation.
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