Reduce service costs with AI and human agents in sync

Whether you're looking to reduce operating costs with digital labor or overhaul your end-to-end customer experience, Thunder's industry-shifting methodology and proprietary technology can help you streamline contact center operations and increase customer satisfaction at the same time.

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What we’re known for

Service Cloud Voice with Amazon Connect

Unify telephony with your Service Cloud implementation for a complete and personalized omnichannel experience.

Works best for: Organizations ready to modernize their call center tech stack.

Digital customer experience

Create seamless customer experiences across SMS messaging, WhatsApp, Facebook Messenger, Chatbots, and Voice.

Works best for: Companies who want to meet customers in their channel of choice.

Zendesk migrations

Seamlessly transition from Zendesk while preserving critical data and workflows.

Works best for: Companies that have
outgrown their support tools and want  to scale personalized service.

Re-architect your contact center with AI

We'll help you transition to AI-powered customer service, with AI agents handling routine tasks and assisting humans with the complex ones.

Works best for: High-volume contact centers looking to slash costs and drive up CSAT.

Create intelligent, intuitive self-service

Empower your customers with 24/7 access to the answers they’re looking for with AI-powered bots that can access relevant customer data.

Works best for: Organizations hoping to reduce case-load and improve CSAT with cutting-edge AI

Get A custom info KIT

We’ll send a detailed package with best practices, templates,  and case studies focused on exactly what you care about.

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Featured Offering

Make the move from Zendesk to Service Cloud

Rip & Replace With Confidence

Zendesk customers often hit limits in scale, insights, and agent experience. Our Zendesk Rip & Replace Quickstart makes the migration easy — eliminating the heavy lift of large call center projects while delivering Service Cloud in as little as 8–14 weeks. Improve reporting, reduce costs, and give your team a modern agent console with Omni-channel, Knowledge, and Experience Cloud included.

Learn about our streamlined approach

The bottom line

Anchoring on outcomes drives clarity and success

22%

Reduction in support costs through case deflection and improved agent efficiency

35%

Increase in CSAT scores with faster resolution times and 24/7 self-service capabilities

31%

Faster case resolution using AI-powered assistance and automated workflows

These stats are from real-life Salesforce success stories, and the type of metrics we'll work to deliver for you.

Trusted by industry leaders

"Thunder provided best practice recommendations for how to get  Service Cloud set up just right for our global Customer Service organization. They helped us optimize analytics to provide the operational insights we need to drive SLA's, Agent performance, and CSAT improvements."

- Brett Hovanec

Sales Operations Manager, Vistaprint

gsi-level talent in a boutique partner

Paul Kersey

CTO, MuleSoft, Agentforce Expert

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Dave McCall

VP, Innovation 

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Yaron Wilf

VP, Contact Center Practice

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Why teams choose Thunder for Service Cloud

AI-first approach

We don't just implement Service Cloud—we design agentic service organizations that leverage the full spectrum of Salesforce AI capabilities, from case deflection to agent productivity.

Complete transparency, no surprises

Our upfront scoping methodology and automated project monitoring mean fewer change orders and budget overruns compared to traditional consulting approaches.

Faster results with proven accelerators

Our automated project monitoring and risk detection helps navigate the unique challenges of AI implementations, from data quality issues to user adoption hurdles.

Built for long-term success

Seamlessly transition from implementation to ongoing optimization with Thunder's Managed Services program.

Frequently asked questions

How long does a typical Service Cloud implementation take?
Implementation timelines vary based on complexity, but our accelerated methodology typically delivers core functionality in 8-12 weeks. Complex integrations or AI implementations may extend to 4-6 months.

Can you help us migrate from our current platform?
Absolutely. We've successfully migrated companies from Zendesk and other legacy systems. Our migration accelerators preserve your historical data while improving your workflows.

What's your approach to AI and Agentforce?
We design agentic service organizations, not just AI bolt-ons. This means strategic deployment of autonomous bots for case deflection, agent assist tools for productivity, and intelligent analytics for optimization—all working together as a unified system.

How do you ensure our team can manage the system after go-live?
We design agentic service organizations, not just AI bolt-ons. This means strategic deployment of autonomous bots for case deflection, agent assist tools for productivity, and intelligent analytics for optimization—all working together as a unified system.

Get Started

See how Service Cloud can transform your customer support

Whether you're fixing an underperforming implementation or building an AI-powered contact center from scratch, Thunder's proven approach delivers measurable results.

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