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Thunder Signs Strategic Collaboration Agreement with Amazon Web Services to Deliver AI-Powered Contact Center Solutions
Thunder has signed a Strategic Collaboration Agreement with Amazon Web Services to help organizations deploy scalable, AI-powered customer experience solutions, built on Amazon Connect and often integrated alongside Salesforce. The work is already in production: Thunder's AI voice assistant for Ansira delivers 30% call deflection and 24/7 support across more than 50 brands, and replicates for a new brand group in about three hours.
